# Frequently Asked Questions # Last updated: **March 04, 2016** #### <a name="question1">1. Which hotspot am I connected to with the same SSID? Why do you not use BSSID?</a> ## ![MultipleNetworksConnected - cut toolbar.png](https://bitbucket.org/repo/rzz5bn/images/2190929954-MultipleNetworksConnected%20-%20cut%20toolbar.png) The thing is that at this moment some important information is absent in the Microsoft API for Windows 10. For example: * Wi-Fi channel's bandwidth information 20/40/60 MHz * BSSID ("MAC address") of the connected Wi-Fi network - only SSID ("network name") is available, which may not be unique. That's why we cannot present such info. There is a chance that Microsoft will introduce it with new builds of Windows 10 and corresponding development SDK. So we are waiting for that moment to implement this in WiFi Commander. #### 2. Why other similar universal apps show one connected network with the same SSID and WiFi Commander does not? ## All universal WiFi apps of this kind use the same API and it is not possible to identify for sure which one is your currently connected network using only SSID. See <a href="#question1">question 1</a> for more details. So this is a decision of a developer what to do in this situation and what to present as a result. One may decide to just pick the first from the list and hope that it will be the correct one. In this satiation you will see only one connected network but this does not make any sense and you will not be able to check it for sure; Another developer may prefer to highlight this lack of information in app with appropriate "warning" section and dedicated FAQ page. In WiFi Commander we decided to mark all of the networks with "connected" SSID with special color to present the data as they are, but now it is clear that this implementation confuses users also raising a question why is it so. That's why we'll definitely revise it in the nearest future and make it more understandable. #### 3. Why other similar not universal applications for Windows 10 can use BSSID? ## Not universal applications use other API which includes both SSID and BSSID but they cannot be run on other devices such as laptops, phones, tablets. We are waiting for the moment when BSSID will appear in newer Microsoft API for universal apps. #### <a name="question4">4. How can I install a purchased version of WiFi Commander to other devices? Do I need to purchase again?</a> ## You just need to login on each device with the same *live.com* account to Windows Store with which you made the purchase and install WiFi Commander. It will no longer require a purchase. #### <a name="question5">5. How many devices can I use with the same license?</a> ## You can install WiFi Commander on up to 10 devices with the same *live.com* account for Windows 10. #### 6. What kind of devices does WiFi Commander support? ## Since WiFi Commander is a universal app you can install it on desktop PC, laptop, tablet and phones. See <a href="#question4">question 4</a> and <a href="#question5">question 5</a> for more details. #### 7. I recently purchased WiFi Commander. Do I get a code or proof of purchase in case I have to re-install Windows and WiFi Commander? ## All installations and purchase procedures are the part of MS Store application functionality. It does not provide a code because it bounds all such information with your live.com account. So if you want to reinstall anything you just need to make sure that you logged in to MS Store with the same account with which you did a purchase. In this case it will just allow you to download WiFi Commander again without any payment. #### 8. Why there is no any information on the graphs? ## If your device does not have a necessary hardware for ether 2.4 GHz or 5 GHz than the graphs will be empty. There is no a way to determine this in Microsoft API. But if you have the hardware there still can be a chance when the graphs could be empty. Try to use a Scan button. #### 9. What does all colors mean? ## Colors show: * Strength of the signal <span style=" background-color: #53A647">Excellent</span> - Green <span style=" background-color: #FFFF00">Good</span> - Yellow <span style=" background-color: #F6B847">Poor</span> - Orange <span style=" background-color: #FF0000">Bad</span> - Red * Types of the networks <span style=" background-color: #9E8E90">Grey</span> - for hidden networks <span style=" background-color: #13AEFF">Blue</span> - current connected network #### 10. How can I see only open networks? ## 1) You need to click on the Filter panel in Networks menu. 2) Turn Off "Hide secured" and turn On "Show open" ![Open Networks.png](https://bitbucket.org/repo/rzz5bn/images/3872803189-Open%20Networks.png) As a result in the networks list you will see only open networks. The icon which looks like a yellow shield indicates that this is an open network. So even if you do not want to hide all secured networks from the list you can look into yellow shield icon to find all open. --------- #### [< back to home](http://wificommander.com/)